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Stone FAQs

Q? Will I get to see the actual slabs my counters will be cut from?
Yes, you have the opportunity to see the entire slab(s) and voice your opinion of what you like best about the slab so that we may accentuate the best characteristics for you.

Q? Do you sub out any portion of your work?
No, our professionals complete the entire process from quoting and selection of slabs, to template, fabrication and installation.

Q? Who will template my job?
One of our two highly skilled and experienced installers actually templates your counters. That same gentleman returns to install your tops, giving you a familiar face and personality as well as bringing a familiarity of your project to the installation. We find that this sets us apart from other companies.

Q? Do you have slabs in your yard to look at or just samples?
We have over 60 different colors of marble, granite, soapstone, travertine, slate and quartz that can be viewed in slab form in our yard. We also have a full array of samples in our showroom for color selections.

Q? Will I have a seam in my kitchen?
Seams are common in many kitchens. We strive for the largest pieces a slab can yield without seams wherever possible. Access into the home and transporting the pieces for your project will be taken into consideration when deciding if you will have a seam.

Q? Will I see the seam?
Yes, when butting two pieces of slab material together you have a visible joint. The material color is matched with a resin to bond the seam together and the counters will be leveled and flat to ensure the seam is inconspicuous. You will be able to see and fell the joint, however our talented installers produce high quality color matches and tight joints between the two pieces of stone.

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Template & Installation Procedures

Prior to templating we need:

  • all cabinets permanently installed
  • cabinets must be leveled and shimmed to provide a flat surface for your stone
  • When using existing cabinets, old tops must be removed to complete an accurate template. If you need assistance we can recommend qualified contractors.
  • Stoves, refrigerators, and other appliances must be on site so that we can template accordingly.
  • Kitchen or bathroom areas must be cleared of debris and clutter.
  • Sink and faucet on site for us to bring back to our shop

All templates must be reviewed by the homeowner or contractor and then a signoff provided to acknowledge approval of design and layout. Seam locations, Material, Edge Profiles, Overhangs, as well as other fine details are important to take note of.

If our template technician deems it necessary to use additional equipment or manpower to complete your install due to abnormal conditions, i.e. 2nd floor install, we would notify you of any changes in pricing promptly following your template.

You will be notified when your slabs arrive at our facility. At that time you will be asked to come down and approve your material. If you do not like the slabs brought in for your job we can send them back. At that time we may ask that you go to the distributor to pick out your slabs to cut down on shipping costs.

If you have picked your slabs out at one of our distributors and then decide to have us return the material for any reason a 30% restocking charge applies.

Installation dates will be based upon template dates. On average installs takes place 1 week after template.

We ask that a clear route is left for our installers. Your finished product is very heavy and requires sure footing for the safety of our installers.

During the winter months driveways, walkways and other paths must be cleared and sanded.

We here at Creations in Stone are all dog lovers but it is best to keep them in a separate room or outside so that we do not trip over them while completing your install.

Any additional trips to the job site for reasons out of our control may be subject to additional charges. A trip charge of $85.00 plus $55.00/hour/man could result from issues such as unprepared job site, missing components (sinks, faucets, cooktops, bathtubs, etc.) to name a few.

After completing your install we will apply a sealer to your tops (with exception of quartz surfaces) which will add protection against stains. We will also leave a care sheet listing the do’s and don’ts of caring for your stone.